2019 Feedback Survey Results
Our practice is being Accredited by AGPAL on Friday 7th February, 2020.
What is Accreditation?
Accreditation means that our practice is independently assessed to ensure we meet comprehensive national Standards set by the Royal Australian College of General Practitioners (RACGP).
Achieving accreditation demonstrates our ongoing commitment to safe and high quality healthcare.
What does Accreditation mean for you?
Visiting an AGPAL accredited practice means you have peace of mind knowing our practice team is committed to:
Protecting your privacy
Respecting your rights and needs as a patient
Keeping your patient records secure
Being understanding and responsive to cultural needs, and
Providing you with safe and high quality healthcare.
Welcome Dr Justin Friedman
We would like to welcome a new Registrar Dr Justin Friedman to the team of doctors at Your Health Griffith.
He joins us having completed his second Registrar Term at Watson General Practice in Canberra. He completed his internship and residency at Canberra and Calvary Hospitals, including rotations in Emergency, Ear Nose Throat/Maxillofacial Surgery, Gastroenterology, General Medicine, Paediatrics and Rehabilitation.
He previously completed a Bachelor of Medical Science (with Honours) at the University of New South Wales in 2011 and is Medical Graduate of the Australian National University in 2016.
Dr Friedman can see all patients and appointments are available ONLINE or by phoning the practice.
Farewell Dr Nadia Shamil
Your Health Griffith is sad to inform you that Dr Nadia Shamil will be leaving us at the end of January to work in her family practice in Hay. Dr Shamil joined the practice 2 years ago as a Registrar and we have enjoyed having her as part of our team and to share her joy at recently receiving her fellowship .
Dr Shamil would like to thank her patients for giving her the privilege of looking after their health care for the last 2 years. Patient’s of Dr Shamil are welcome to see any of our other current GP’s accepting new patients and we also have a new registrar, Dr Justin Friedman commencing early February.
Your Health Griffith colleagues and staff wish to thank Dr Shamil for all her service with us and wish her and her family every success and happiness for what the future brings. We hope she will return to us one day in the future.
2019 Patient Feedback Survey Results
Your Health Griffith would like to extend a sincere thank you to all patients who completed our survey late last year. Your responses will help us prioritise areas for improvement.
While we will review all response areas for our practice, we will immediately examine our three worst performing areas from the survey with a view to making some positive changes.
The questions with the highest response against "Poor" were:
The time you had to wait after arriving at the clinic (Poor 14.36%)
Our strategies to improve this include:
Review communication to patients on requesting long appointments for known complex or multiple issues. (inc reactivate electronic sign in waiting room with a slide on availability of long appointments)
Gain feedback from GPs on sources of delays and attempt to find where improvements can be made without compromising patient care
Getting an appointment for a time that suited you (Poor 14.51% )
2019 saw an increase in patients transferring to YHG from other local practices. Appointment availability has also been impacted by periods of GP leave which would have made it more difficult for patients to see their regular GP at times. We are currently reviewing our expected registrar intake and GP recruitment.
We also maintain reserved appointments for each GP that are released on the day of the appointment. We will review how this is working to see if there is any scope for adjustments
Let you know about any delays when waiting (Poor 8.21% )
We will remind all staff of the importance of informing patients of expected delays. It is our routine procedure to do this, but we will make sure that it is being applied consistently across all staff.
Unfortunately, there are some delays that can’t be foreseen. For example, the GP might be running on time and the patient checking in might be the next in, but the patient in the room may have complex urgent issues that require extra time.
The Management and staff of Your Health Griffith would like to congratulate Dr Yin Yin Nwe and Dr Ramesh Velpula on achieving Fellowship with The Royal Australian College of General Practitioners.
Many hours of study, revision and dedication go into preparing for the exams.The attainment of the FRACGP signifies that a GP has been assessed as competent across the core skills of general practice enabling him or her to practice safely and unsupervised anywhere in Australia. In short, the FRACGP denotes safe, specialised, high-quality general practice care.
This is the pinnacle of GP training and we congratulate them both on their magnificent achievement.
Pictured below are our new Fellows Dr Ramesh Velpula and Dr Yin Yin Nwe with their supervisor Dr Thevashangar Vasuthevan.