News

COVID-19 Testing - The Griffith Respiratory Clinic

The team at Your Health Griffith are pleased to announce that the Griffith Respiratory Clinic is now open. We are a GP lead Commonwealth Respiratory Clinic that is designed to complement efforts of the local hospitals, reducing pressure on primary health providers, while also reducing the risk of exposure to COVID-19 across the whole community.

The Griffith Respiratory Clinic can conduct testing for anyone experiencing symptoms of COVID-19 such as:
- Unexplained fever
- Cough
- Shortness of breath
- Sore throat
- Loss of taste or smell

All patients tested for COVID-19 are required to and must home isolate until test results are provided by medical staff. Your results will be communicated to you within 48 hours of testing. This clinic is by appointment only and is free for all patients.

To book an appointment call the friendly team at Your Health Griffith on 02 6962 7661 or click the link below to book online via HotDoc:

The Griffith Respiratory Clinic is located next to Your Health Griffith at 105 Binya Street, Griffith, NSW.

Farewell Dr Justin Friedman

Your Health Griffith is sad to inform you that Dr Justin Friedman's last day at the practice is Thursday 4th February, 2021. Dr Friedman joined the team at Your Health Griffith 12 months ago as a Registrar and we have enjoyed having him as part of our team over what was a challenging year.

Dr Friedman would like to thank his patients for giving him the privilege of looking after their health care over the past year. Patient’s of Dr Friedman are welcome to see any of our other current GP’s accepting new patients and we also have a new Registrar, Dr Thinzar Mon, whom commenced Monday 1st February, 2021.

Your Health Griffith colleagues and staff wish to thank Dr Friedman for all of his service with us and wish him every success and happiness for what the future brings. We hope he will return to us one day in the future.

Accreditation

We are so excited to announce that Your Health Griffith has again been fully accredited by the Australian General Practice Accreditation Limited (AGPAL) against the RACGP standards 5th edition. This is a wonderful achievement and we are so proud of the team for their efforts.

What is Accreditation?
Accreditation means that our practice is independently assessed to ensure we meet comprehensive national Standards set by the Royal Australian College of General Practitioners (RACGP).


Achieving accreditation demonstrates our ongoing commitment to safe and high quality healthcare.


What does Accreditation mean for you?

Visiting an AGPAL accredited practice means you have peace of mind knowing our practice team is committed to:

  • Protecting your privacy

  • Respecting your rights and needs as a patient

  • Keeping your patient records secure

  • Being understanding and responsive to cultural needs, and

  • Providing you with safe and high quality healthcare.

2019 Patient Feedback Survey Results

Your Health Griffith would like to extend a sincere thank you to all patients who completed our survey late last year. Your responses will help us prioritise areas for improvement. 

 

While we will review all response areas for our practice, we will immediately examine our three worst performing areas from the survey with a view to making some positive changes.

 

The questions with the highest response against "Poor" were:

 

The time you had to wait after arriving at the clinic (Poor 14.36%)

Our strategies to improve this include:

  • Review communication to patients on requesting long appointments for known complex or multiple issues. (inc reactivate electronic sign in waiting room with a  slide on availability of long appointments)

  • Gain feedback from GPs on sources of delays and attempt to find where improvements can be made without compromising patient care

 

Getting an appointment for a time that suited you (Poor 14.51% )
 

2019 saw an increase in patients transferring to YHG from other local practices. Appointment availability has also been impacted by periods of GP leave which would have made it more difficult for patients to see their regular GP at times. We are currently reviewing our expected registrar intake and GP recruitment.

We also maintain reserved appointments for each GP that are released on the day of the appointment. We will review how this is working to see if there is any scope for adjustments


Let you know about any delays when waiting (Poor 8.21% )

 

We will remind all staff of the importance of informing patients of expected delays.  It is our routine procedure to do this, but we will make sure that it is being applied consistently across all staff.
Unfortunately, there are some delays that can’t be foreseen.  For example, the GP might be running on time and the patient checking in might be the next in, but the patient in the room may have complex urgent issues that require extra time.

© 2020 by Your Health Griffith.

105 Binya Street, Griffith, NSW, 2680

Tel: 6962 7661

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