News

Patient Survey Results.

Thank You for Your Feedback

At Your Health Griffith we are committed to providing high quality patient centred healthcare. To help us continually improve our services we regularly invite our patients to share their experiences through our Patient Experience Survey.

We sincerely thank everyone who took the time to provide feedback. Your comments help us understand what we are doing well and where we can improve.

Survey Highlights

⭐ Overall Patient Satisfaction

Our survey showed that the majority of patients had a positive experience at Your Health Griffith, particularly in the areas of communication, professionalism and quality of care.

👩‍⚕️ Communication with Clinicians
85.7% Patients felt their doctors communicated clearly and respectfully.

❤️ Interpersonal Skills
89.5% Patients reported feeling listened to, respected and treated with kindness.

🔒 Privacy & Confidentiality
86.8% Patients were confident their privacy and personal information is protected.

😊 Reception Experience
86% Reception staff were recognised for being welcoming, professional and helpful.

📋 Information Provided
83.6% Patients felt they received clear explanations and appropriate healthcare information.

🌟 Overall Experience
80.4% Most patients rated their overall experience positively.

What Patients Appreciated Most

Our patients consistently highlighted:

✅ Friendly, caring and knowledgeable doctors

✅ Professional and welcoming reception staff

✅ Feeling listened to and involved in their healthcare

✅ Respectful communication

✅ A caring and supportive practice environment

What Our Patients Said

"Keep up the great work!"

"Doctors and staff are lovely."

"Overall good experience at the clinic with all workers."

"I have only ever received care and courtesy at this clinic."

"The doctors genuinely care and take the time to listen."

Listening & Improving

Patient feedback also identified opportunities for improvement. We appreciate these suggestions and are committed to making ongoing improvements.

We are focusing on:

🕒 Reducing waiting times

Continuing to review appointment scheduling and workflow.

📅 Improving appointment availability

Working to improve access to appointments where possible.

👨‍⚕️ Continuity of Care

Encouraging patients to see their preferred GP whenever possible to build long term healthcare relationships.

🛋️ Waiting Room Experience

Reviewing patient comfort and the waiting room environment.

📣 Promoting Our Services

Increasing awareness of the range of services available through the practice.

💻 Future Service Improvements

Exploring additional options such as expanded telehealth services where appropriate.

Our Commitment to Continuous Improvement

Patient feedback is an important part of how we improve our services.

Following this survey, Your Health Griffith will continue to:

Review appointment systems to improve patient access.
Maintain our high standards of patient centred care.
Continue staff education and professional development.
Improve communication about services available at the practice.
Monitor future survey results to measure our progress.

Thank You

We greatly appreciate everyone who completed the survey.

Your feedback helps us continue to deliver safe, respectful and high quality healthcare for our Griffith community.

Together we're building a healthier community.

Congratulations Dr Bawden.

We are delighted to announce that Dr Bawden has successfully completed all requirements for Fellowship of the Royal Australian College of General Practitioners (RACGP), marking an important milestone in her medical career.

Fellowship is recognised as the benchmark for excellence in Australian general practice and reflects a doctor's commitment to delivering high quality, evidence based patient care.

Throughout her training Dr Bawden has demonstrated exceptional dedication to her patients and the wider community. Her achievement reflects not only her extensive medical knowledge and clinical skills but also her compassionate approach to patient care.

The journey to Fellowship requires significant commitment including years of dedicated training, ongoing assessments and successful completion of national examinations. Achieving Fellowship signifies that a doctor has met the high standards required to practice independently as a specialist general practitioner in Australia.

The entire team would like to congratulate Dr Bawden on this outstanding accomplishment. We are incredibly proud of her hard work and dedication and look forward to continuing to support our patients with the expert care she provides.